Privacy Policy

1. Information We Collect

Gem State Tennis Academy may collect personal information when you register for programs, book lessons, complete forms, request information, or communicate with us.

• Name of parent, guardian, player, or participant
• Email address
• Phone number
• Player age, program level, and tennis-related information
• Emergency contact information when needed
• Payment or billing information processed through third-party payment providers
• Messages, form submissions, and communication preferences

2. How We Use Information

We use collected information to operate tennis programs, manage registrations, communicate with families, and provide a better academy experience.

• Process registrations and lesson bookings
• Send schedule reminders and program updates
• Send weather, location, or cancellation notices
• Provide player evaluation or progression updates
• Respond to questions or requests
• Improve our programs, website, and communication process
• Send occasional academy news, promotions, or program announcements

3. SMS/Text Messaging Privacy

If you provide your phone number and opt in to SMS communications, Gem State Tennis Academy may send scheduling reminders, weather updates, registration notifications, evaluation updates, and academy-related information.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to unsubscribe.
• Reply HELP for assistance.

4. How Users Opt In to SMS

Users may opt in to receive SMS messages by submitting a registration form, booking form, inquiry form, notification form, or other Gem State Tennis Academy form where a phone number is provided and SMS communication is requested or accepted.

Customers may also request SMS communication directly from Gem State Tennis Academy.

5. Sharing of Information

We do not sell personal information. We may share limited information only when needed to operate our business, provide services, process payments, manage scheduling, or comply with legal requirements.

Service providers may include scheduling platforms, payment processors, email providers, SMS providers, website tools, or similar operational systems.

6. Third-Party Services

Gem State Tennis Academy may use third-party platforms for scheduling, payments, email communication, SMS messaging, analytics, and website hosting. These providers may process information according to their own privacy policies.

7. Children and Parent/Guardian Information

Many of our programs involve youth players. Parents or legal guardians are responsible for providing information for minor participants and consenting to communication related to their child’s participation.

8. Cookies and Website Tracking

Our website may use cookies or similar tools to improve site performance, understand visitor behavior, and support marketing or analytics. You may adjust cookie settings through your browser.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No website, platform, or communication method can be guaranteed completely secure.

10. Your Choices

You may contact us to update your information, request communication changes, or ask questions about your data. You may opt out of SMS messages at any time by replying STOP.

11. Contact Us

For privacy questions or communication requests, contact Gem State Tennis Academy.